Corewell Health East users are officially integrated into one Corewell Health Epic Instance.
While this transition is complete, as a result, many Epic users are currently navigating changes that impact daily work. This includes a new Epic environment interface, updated third-party solutions, and a refreshed MyChart experience.
The OEE team continues to work directly with all types of end users to ensure any concerns are addressed and issues resolved.
There are several ways you can stay up to date on implementation status and issue resolution:
- Follow along with our priority issues by visiting our Top 10 at 10:00 page on The Well. Our Top 10 at 10 is a daily event at 10 a.m. until Saturday, Aug. 3, to provide support.
- Add go-live huddles to your calendar that are applicable to your role.
- Read the latest Physician and APP EHR newsletter on The Orchard.
- If you are an East Epic user experiencing an issue, please follow the escalation process below.
How to escalate an issue
Look for a Super User or CSI support near you, identified by their blue “ Go Live Support” vest. If they cannot answer your question, move to #2.
For urgent issues, call the Service Desk and select option 6 to put in an OEE related ticket. East Service Desk: 888.481.2448. For non-urgent issues, enter a ticket in the ServiceNow portal.
If the Issue is still not resolved, bring it to your next huddle for group discussion and status on resolution..
From your huddle, leaders will help determine whether to escalate issue to central hub to address.
Please note the following menu changes to the Corewell Health East Service Desk line to assist in directing calls related to One Epic Ecosystem. East Service Desk: 888.481.2448.
Beginning July 20, the available phone menu options are as follows:
- For OEE support, please press 6.
- To speak to a service desk analyst for digital services support, please press 2.
- If you are a physician experiencing an issue, please press 3.
- For service on a printer or multi-function printer device, or to order toner, please press 4.
For more resources, visit the OEE Orchard page on The Well.