In the video, Sue Haboian, a nurse at the Outpatient Surgery Center, shows Beaumont President and CEO John Fox how our hospital is leading the charge in the Moonshot goal of becoming the national leader in patient and family-centered care by 2022.
Sue highlights three keys to success:
- Share information about every aspect of surgery to build trust.
- Show empathy to find out what patients need to be comfortable.
- Be present and answer any questions.
Due to your dedication, Beaumont, Trenton received the Press Ganey “Guardian of Excellence” award for Outpatient Surgery in 2013 and 2016.
https://www.youtube.com/watch?v=FSCd39ngVzA&feature=youtu.be