Application login changes scheduled for the week of Nov. 14

During the week of Monday, Nov. 14, the Single Sign On (SSO) login screens for the following applications will update to have a new look and feel. No functionality will change. 

  • Act-On 

  • Cisco Ironport - CRES 

  • Cisco Ironport ESA 

  • Cisco Ironport SMA 

  • HomeCare HomeBase 

  • Libris Photoshelter 

  • Microsoft Claims XRay 

  • Rapid7 Insight 



Updates may include: 

  • Look and feel changes to the SSO login screen, when using mobile devices and non-Corewell Health East devices. 

  • Need to register for PingID multifactor authentication if the app currently requires Duo when accessing remotely. See New multi-factor authentication software coming soon on the intranet when connected to the Corewell Health East network. 

  • Interim downtime this week, while the applications are migrated to the new Corwell Health authentication solution, PingOne. 

If you are on the Corewell Health East network using a Corewell Health East device, your experience accessing these applications will be seamless.  


If you access these applications remotely, for example, from home or an office not on the Corewell Health East network, and/or from a non-Corewell Health device such as your personal laptop or mobile device, please be aware of the following new prompts that you may receive on the SSO login screen: 

  • If prompted with options to login to your account, choose “PingOne SSO.” 

  • If prompted, register your device on PingID, similar to how you previously registered for Duo. Instructions are available at Registration is simple and allows you to receive push notifications as you do today with Duo. 

Current view 

Graphical user interface, text, application

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New view 

Graphical user interface, text, application

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If any questions, please contact the Service Desk at 888-481-2448 or via the IT Support desktop icon. 

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