Patient and Family-Centered Care

Patient and family-centered care (PFCC) is an approach to planning, delivery, and evaluation of health care built on mutually beneficial partnerships among patients, families, and providers shaped by patient preference. PFCC is about working with patients and families as partners in care rather than doing to and for them. 

We encourage all staff to embrace PFCC and create improvements for patients and families, their teams, and colleagues across the system. If you have an idea on how to create an environment that may improve engagement with patients and families, other colleagues, or sites, we encourage you to share with your manager, leadership, or PFCC Site Lead.

List of  PFCC Site Leads »

Patient and family-centered care is based on four core concepts:

1. People are treated with respect and dignity.

2. Health care providers communicate and share complete and unbiased information with patients and their families in ways that are affirming and useful.

3. Individuals and families build on their strengths through participation in experiences that enhance their control and independence.

4. Collaboration with patients, families and providers occurs in policy and program development and professional education, as well as in the delivery of care.



Patient and Family Advisors (PFAs) & Patient and Family Advisory Councils (PFACs)

We welcome and value patient and family input and participation as we continuously improve the planning, delivery and evaluation of health care. As such, we invite former patients, their families and community members to offer input and advice on various aspects of the patient experience.

Comments or questions regarding patient and family-centered care may be directed to:

Kori Jones
Director,
Patient and Family-Centered Care
Kelly Parent
Vice President,
Patient and Family-Centered Care
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